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有笑容唔專業 冇笑容冷漠 收銀員抓爆頭:「你哋做埋我嗰份!」
27 Nov 2018



服務業可說是在香港壓力最大、薪金不高但任何時候都需要從業員的行業。多年前一則電視廣告「今時今日咁嘅服務態度未夠㗎」更間接為服務行業加上一個不能磨滅的枷鎖。有自稱連鎖店收銀員的事主在社交平台投稿,指數個月前收銀時被顧客投訴「冇笑容,好串」。他在經理要求下多以笑容待容。怎料近日再次被顧客投訴,理由卻是「嬉皮笑臉,不專業」,使他數月之間因為待客表情,而非工作表現而被投訴,使他哭笑不得。




留言的網民普遍都對事主的經歷表示惋惜,有人建議事主「戴口罩返工」,但亦有人回應「試過戴口罩亦俾人話無笑容」。有人指「啲客真係難服侍」。對於香港獨有的投訴文化,亦有人批評「投訴之都真係唔係浪得虛名」。亦有人指事主的經理接受這樣的投訴,亦等同「幫兇」。




資料來源:西客之道 HIspitality Secret Facebook 專頁

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